Kazuhito Takagi <p><strong>Shipping</strong><br /> Takagi bathtubs will be delivered to you in 5-7 business days by trucking company.<br /> Trajet custom order bathtub will be directly delivered from manufacture to your home in 2-3 weeks for tub only or 3-4 weeks for with jets.</p> <p>Other products will be shipped out in 2-3 business days by <span class="caps">UPS</span> Ground. Please note <span class="caps">UPS</span> does not ship to PO Box.</p> <p>Shipping Fee to Hawaii and Alaska will be different. Please contact us for shipping quote.</p> <p>We do not ship bathtubs to outside US.<br /> Chopstick helpers could be shipped to outside US. Please contact for shipping quote.</p> <p>We do not guarantee any delivery times. We may request ship dates or let you know the estimated delivery date or tracking number but the actual date is out of our control. We will not be responsible for any inconvenience or monetary loss or extra charge incurred should any delivery take longer than anticipated.</p> <p><strong>Inspection</strong><br /> Inspection is required for all delivery.<br /> <em>Bathtub</em><br /> • Please open the box and remove all packing components immediately to inspect. Do not sign on delivery ticket before inspection.<br /> • If there is any damage, please note detail on the delivery ticket. <br /> • If product is delivered as unusable condition, please refuse to receive delivery.<br /> If you signed delivery ticket without any damage detail on it, no claims will be considered.</p> <p><em>Other Products</em><br /> If product is damaged when you receive, please refuse delivery and notify us within 24 hours.<br /> If you do not contact us within 24 hours, no claims, returns or exchanges will be considered.</p> <p><strong>Returns</strong><br /> Please contact us prior to returning any item. Proof of purchase (receipt and/or invoice) is required for all returns/exchanges. All returns must include return address and phone number. Unauthorized return is not accepted.<br /> All shipping related fee for returning item is customer responsibility.</p> <p><em>Bathtub</em><br /> All bathtubs are not returnable for any reason.</p> <p><em>Other Products</em><br /> Full Refund: Within 10 days from delivered date with original condition<br /> 20% Re-stocking Fee: After 11 days from delivered date with original condition<br /> 50% Re-stocking Fee: After 30 days from delivered date with original condition<br /> No Refund: After 45 days from delivered date. <br /> We will charge you any damage fee such as missing parts, scratches, paints, and dents. <br /> Prices may subject to change without notice.</p> <p>Return to:<br /> AT <span class="caps">HOUSE</span>, Inc. <br /> 5 Whatney <br /> Irvine CA 92618<br /> Tel: 949-330-0147<br /> Fax: 949-271-4666<br /> E-Mail: sales@at-house.com<br /> Business Hours: Mon-Fri. 8:00-5:00 Pacific Standard Time</p> <p><strong>Cancellation</strong><br /> All Sales are Final. If you ordered by error, please contact us immediately. Can not be cancelled if item has shipped out. 20% cancellation fee will be charged for any reason. <br /> Bathtubs and special or custom orders may not be cancelled. No returns or exchanges will be accepted.<br /> Placing order through At House Online Shop will be considered that you agreed with our Company Policy.</p> 2006-06-23T10:55:37-07:00 shipping-returns 6060 2006-06-23T10:55:37-07:00 3669 2009-11-18T10:52:50-08:00 *Shipping* Takagi bathtubs will be delivered to you in 5-7 business days by trucking company. Trajet custom order bathtub will be directly delivered from manufacture to your home in 2-3 weeks for tub only or 3-4 weeks for with jets. Other products will be shipped out in 2-3 business days by UPS Ground. Please note UPS does not ship to PO Box. Shipping Fee to Hawaii and Alaska will be different. Please contact us for shipping quote. We do not ship bathtubs to outside US. Chopstick helpers could be shipped to outside US. Please contact for shipping quote. We do not guarantee any delivery times. We may request ship dates or let you know the estimated delivery date or tracking number but the actual date is out of our control. We will not be responsible for any inconvenience or monetary loss or extra charge incurred should any delivery take longer than anticipated. *Inspection* Inspection is required for all delivery. _Bathtub_ • Please open the box and remove all packing components immediately to inspect. Do not sign on delivery ticket before inspection. • If there is any damage, please note detail on the delivery ticket. • If product is delivered as unusable condition, please refuse to receive delivery. If you signed delivery ticket without any damage detail on it, no claims will be considered. _Other Products_ If product is damaged when you receive, please refuse delivery and notify us within 24 hours. If you do not contact us within 24 hours, no claims, returns or exchanges will be considered. *Returns* Please contact us prior to returning any item. Proof of purchase (receipt and/or invoice) is required for all returns/exchanges. All returns must include return address and phone number. Unauthorized return is not accepted. All shipping related fee for returning item is customer responsibility. _Bathtub_ All bathtubs are not returnable for any reason. _Other Products_ Full Refund: Within 10 days from delivered date with original condition 20% Re-stocking Fee: After 11 days from delivered date with original condition 50% Re-stocking Fee: After 30 days from delivered date with original condition No Refund: After 45 days from delivered date. We will charge you any damage fee such as missing parts, scratches, paints, and dents. Prices may subject to change without notice. Return to: AT HOUSE, Inc. 5 Whatney Irvine CA 92618 Tel: 949-330-0147 Fax: 949-271-4666 E-Mail: sales@at-house.com Business Hours: Mon-Fri. 8:00-5:00 Pacific Standard Time *Cancellation* All Sales are Final. If you ordered by error, please contact us immediately. Can not be cancelled if item has shipped out. 20% cancellation fee will be charged for any reason. Bathtubs and special or custom orders may not be cancelled. No returns or exchanges will be accepted. Placing order through At House Online Shop will be considered that you agreed with our Company Policy.